For shipping within Germany we charge a flat rate of Euro 5.50 per order. From an order value of Euro 100.00, shipping within Germany is free of charge. Here you can find all information about our shipping costs.

Yes, you can find MATTES vouchers in our shop. Simply enter "Voucher" in the search field. You can also access the overview by clicking on the link MATTES Voucher.

You can choose between different payment options. You can pay by credit card via PayPal. You do not need a PayPal account for this. Of course, you can also pay via your PayPal account and use other functions such as pay later and payment by instalments, if these options are offered to you by PayPal. If you prefer to pay by bank transfer, you have the option to pay in advance. You can find everything about our payment options on the following page. Payment

Paying with PayPal is very easy. All you need is a PayPal account and your login details. Simply click on PayPal under payment options when ordering.

Payment by credit card at mattes-equestrian.com is made via the payment service provider PayPal. You do not need your own PayPal account to purchase by credit card. Only your credit card details are required.

Simply select the prepayment payment option when ordering. After placing your order, you will receive an e-mail from us with all the necessary information.

We ship with our logistics partner DHL. In individual cases and depending on which warehouse the order is dispatched from, we also ship with DPD.

As soon as we have shipped your parcel, we will send you a notification by email. Here you will find your personal tracking link. This allows you to check the status of your parcel at any time.

We always show you the delivery time for your desired item directly next to the respective item. This allows you to see at a glance when you can expect delivery. We dispatch immediately available items (in stock) within 2 to 5 working days (Monday - Friday). Items that are manufactured according to your wishes (items from the Mattes configurator) have a production time of approx. 3 to 4 weeks and are dispatched to you after completion. Please note: We only ever dispatch your order in full. For orders with immediately available items and items from the configurator, this means that the delivery time is based on the item with the longest delivery time. If you do not want to wait, please separate the orders and place 2 orders.

Delivery to Switzerland is only possible in our Swiss online shop. Shop.mattes-reitsport.ch . Delivery there includes customs clearance.

You can return items from our warehouse within 14 days. Configured products from our configurator are produced especially for you according to your wishes and cannot be returned.